The Assistant Manager is responsible for implementing workflow procedures based on direction from the company’s General Manager. His/Her duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
Key Responsibilities
- Conducts employee performance reviews
- Ensures compliance to organizational standards, including safety standards and client or customer communications
- Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency
- Mentors sales staff to maintain company standards in providing excellent guest services
- Assists the general manager in organizing, planning and implementing strategy
- Creates and delivers sales and financial reports on a predetermined schedule
- Develops strategies for better workplace efficiency and goal achievement
- Supervises employees and provides additional training and coaching as needed to ensure everyone is performing their job properly
- Manages daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met
- Devises and sets up objectives to boost company productivity
- Monitors and provides feedback to managed staff to effect improvements in organizational goals
Job Requirements/Qualifications
- An Associate’s degree in business administration or a field related to the industry
- More than 5 years proven experience as Assistant Manager
- Knowledge of the philosophy, mission, leadership, and planning needs of the organization preferred
- Proficient with Microsoft Office Suite or related software
- Industry-specific licenses and certificates may be preferred
- Proven leadership skills with a history of effective management
Skills needed for this role
The Assistant Manager must have strong problem-solving skills, great interpersonal skills, and the ability to work well in a team environment. He/She must have strong oral and written communication skills, knows to manage his/her time well and has the ability to work well under pressure. Excellent organizational skills and attention to detail are also essential for this role.
Career Level
Assistant Manager/ Managerial
Job Specializations
Administrative