The Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. His/Her duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Key Responsibilities
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Calls clients and customers to inform them about the company’s new products, services and policies
- Adheres to all company policies and procedures
- Manages inbound and outbound customer calls in a timely manner
- Ensures you follow the customer service script provided by the company for uniformity
- Provides excellent services and ensure customer satisfaction by solving customer queries as soon as possible
- Maintains communication equipment by reporting problems
- Collaborates with other call center professionals to improve customer service
- Utilizes software, databases, scripts, and tools appropriately
- Meets qualitative and quantitative targets
- Maintains database by updating customer information on daily basis
Job Requirements/Qualifications
- High School diploma or General educational diploma is required
- Proven work experience as a Call Center Representative of more than 2 years
- Strong phone and verbal communication skills
- Good knowledge of CRM practices and systems
- Proficient in English with extraordinary communication and interpersonal skills
Skills needed for this role
The Call Center Representative should be customer-focused, detail oriented, and efficient. He/She should be polite, reliable, knowledgeable, and adaptable. Having excellent communication and listening skills with good command over the English language is also required for this role.
Career Level
1-4 Years Experienced Employee
Job Specializations
Customer Service, Call Center