« Job Descriptions

Call Center Representative

The Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. His/Her duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Key Responsibilities

  • Obtains client information by answering telephone calls; interviewing clients; verifying information
  • Calls clients and customers to inform them about the company’s new products, services and policies
  • Adheres to all company policies and procedures
  • Manages inbound and outbound customer calls in a timely manner
  • Ensures you follow the customer service script provided by the company for uniformity
  • Provides excellent services and ensure customer satisfaction by solving customer queries as soon as possible
  • Maintains communication equipment by reporting problems
  • Collaborates with other call center professionals to improve customer service
  • Utilizes software, databases, scripts, and tools appropriately
  • Meets qualitative and quantitative targets
  • Maintains database by updating customer information on daily basis

Job Requirements/Qualifications

  • High School diploma or General educational diploma is required
  • Proven work experience as a Call Center Representative of more than 2 years
  • Strong phone and verbal communication skills
  • Good knowledge of CRM practices and systems
  • Proficient in English with extraordinary communication and interpersonal skills

Skills needed for this role

The Call Center Representative should be customer-focused, detail oriented, and efficient. He/She should be polite, reliable, knowledgeable, and adaptable. Having excellent communication and listening skills with good command over the English language is also required for this role.

Career Level

1-4 Years Experienced Employee

Job Specializations

Customer Service, Call Center