Customer Support Specialists provide specific information regarding the services, products or materials offered by a company. They answer phones, provide troubleshooting information, report and analyze customers’ information and needs, issue billing details and open and close customer accounts. In summary, they are the direct link between a company and its existing and potential customers.
Key Responsibilities
- Evaluates system potential through assessing compatibility of new programs with existing programs
- Provides customer service in a timely manner via several means which include email, face to face interaction, telephone and live chat
- Provides detailed information about the products and services offered to the customers
- Achieves computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
- Listens to customer complaints and provides adequate solutions for their problem via phone or email
- Resolves complaints, making recommendations, and providing information about your company’s products and services
- Collaborates and builds relationships with customers to strengthen service competitiveness
- Handles and manages surveys in regards to resolving customer service problems
Job Requirements/Qualifications
- Bachelor’s degree in Business Administration or relevant field. High school diploma candidates with the required experience can also be considered
- 2 years of experience as a Customer Service Specialist or Customer Service Representative
- Two years of increasingly responsible related experience, or any equivalent combination of related education and experience
- Excellent English Written and Verbal Communication
- Basic knowledge of computer software and office systems
Skills needed for this role
Customer service specialists must have well-developed verbal and written communication skills. They must have a thorough knowledge of the service or product and be able to describe its functions, features and details to customers. Customer service specialists must be able to respond to customer complaints, requests and inquiries in a professional and timely manner. They should have good organizational skills, general knowledge of Microsoft Office computer programs and be effective multi-taskers.
Career Level
Less than 1 Year Experienced Employee
Job Specializations
Customer Service