Document Controller

The Document Controller is responsible for maintaining organized and updated documents for a business. His/Her duties include using document management software to upload or scan paper documents, retrieving documents for authorized personnel and ensuring document storage to comply with laws and regulations.

Key Responsibilities

  • Manages the processes around documentation within the organisation
  • Collects and registers all technical documents such as drawings and blueprints in the company’s system
  • Conducts company audits to ensure documents are being followed
  • Files documents in physical and digital records and ensure appropriate storage
  • Trains employees in the company’s controlled document processes to ensure correct handling of documents from the ground up
  • Manages the processes around documentation within the organisation
  • Oversees document through its entire lifecycle (inception to archival)
  • Implements submission of all documents within time and quality parameters
  • Maintains confidentiality regarding sensitive documents
  • Keep other personnel updated on new document versions and how to obtain access
  • Communicates and collaborates with project managers

Job Requirements/Qualifications

  • A bachelor’s degree in business administration, library management, or record management
  • Proven work experience as a Document Controller or similar role
  • Familiarity with the relevant regulations regarding document keeping and handling
  • Proficient in computer software programs such as, word processors, spreadsheet programs, and database systems
  • Detail-focused document organizing abilities

Skills needed for this role

The Document Controller should have the ability to prioritize, manage time well, multitask and troubleshoot. He/She must have strong interpersonal, communication and customer service since he/she will regularly communicate with internal and external business partners. He/She must be computer-savvy and well-versed in Microsoft Office products. Some employers also require experience with document control software, process map software, FTP clients, ISO, SharePoint and FileNet.

Career Level

1-4 Years Experienced Employee

Job Specializations

Administrative, Records Management