The Information Technology (IT) Trainer designs and delivers training courses on a wide range of computer software applications. He/She is responsible for training IT staff and end users on the proper operation of computer equipment, hardware devices, and software applications. He/She is also responsible for providing training/instructions on how to troubleshoot system applications to increase productivity and minimize downtime.
Key Responsibilities
- Conducts training needs analysis and define the skill sets needed to accomplish different roles
- Designs training programmes appropriate to the skills needed
- Conducts performance appraisal to establish the skills gap between current and desirable learner skill levels
- Ensures that the learning environment and resources support learner needs
- Presents training to end-users
- Designs technical manuals using simple language
- Performs technology training sessions for IT department staff as required
- Trains new employees on proper use of hardware and software
- Revises training presentations and schedules for Site IT department training as needed
- Supports and coaches learners using learning technologies to deliver skills
Job Requirements/Qualifications:
- Bachelor’s degree in Education, Human Resources or relevant field
- Proven work experience as a Information Technology (IT) Trainer
- Strong technical aptitude and expertise (Excel, Word, Power Point, Learning Management Systems)
- Familiarity with web-based learning platforms and modern educational techniques
Skills needed for this role
The Information Technology (IT) Trainer must have an aptitude for IT and an up-to-date knowledge of common applications and systems. He/She must have comprehensive computing capabilities for more specialist areas and good oral and written communication skills.
Career Level
1-4 Years Experienced Employee
Job Specializations
Training and Development, Sales