« Job Descriptions

IT Operations Manager

The IT operations Manager oversees and directs the day-to-day activities of an organization’s information technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely. He/She leads teams that develop and implement networks and servers, respond to user help desk requests, and monitor system stability and performance.

Key Responsibilities

Oversees the selection and training of qualified IT personnel to ensure an efficient unit.
Oversees budgeting, reporting, planning, and auditing.
Directs technological operations by studying organizational practices and goals.
Monitors an organization’s servers, networks, and computer systems for irregularities and performance issues
Ensures compliance with all internal organization standards as a step towards sustained quality of service.
Communicates all operating policies and/or issues at department meetings
Assesses system data and error logs, along with user reports, to determine areas for improvement or repair.
Entails providing print management solutions, as well as ensuring proper maintenance of printing facilities.
Directs the activities of IT technicians, both to directly support end users and to assist with IT department upgrades and directives

Job Requirements/Qualifications:

A Degree in computer science, computer engineering or related disciplines.
Master’s degree in management information systems or business administration.
Proven work experience as an IT Operations Manager
Extensive experience within an organization’s IT department working as technicians or analysts, along with some management experience.
Proficient in installing, configuring, and maintaining IT systems and equipment.

Skills needed for this role

The IT operations Manager must have extensive training on computer software and hardware, including servers and systems, to successfully lead IT departments. He/She should be able to effectively manage IT personnel and set department priorities and should also be strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization

Career Level


Job Specializations

Information and Technology, Operations