« Job Descriptions

Operations Manager

The Operations Manager oversees the organizational activities of businesses, government agencies, non-profit groups, and other organizations. He/She supports operational leadership in a variety of departments including finance, IT, human resources. He/She also supervises, hires, and trains employees, manages quality assurance programs, and strategizes process improvements.

Key Responsibilities

  • Manages stock control and inventory checks
  • Communicates changes in an order process to relevant parties
  • Ensures that health and safety regulations are followed
  • Documents procedures for third-party monitoring
  • Creates and monitors projects and teams
  • Reviews workloads and manpower to ensure targets are met
  • Supports the CEO or executive team’s vision and process ideals
  • Ensures staff working on processes are happy and operating efficiently
  • Supports all functions of the business to work together

Job Requirements/Qualifications

  • Bachelor’s degree in program management, business or public administration, technical management, information systems, engineering, finance/accounting, or related fields
  • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
  • Highly trained in conflict management and business negotiation processes
  • Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
  • Working knowledge of management software programs, including NetSuite, QuickBooks, and Center Point Payroll
  • A Project Management Professional (PMP) certification

Skills needed for this role

The Operations Manager must have strong budget development and oversight skills, strong IT skills, including database development and great communication skills (oral and written).

Career Level


Job Specializations

Administrative, Business