« Job Descriptions

Operations Supervisor

The Operations Supervisor oversees all activity of a specific department or area in a company. He/She oversees, observes and analyzes overall efficacy of the department and ensures things are moving smoothly. He/She also oversees and reports their findings to upper management as needed.

Key Responsibilities

  • Supports daily management of department duties
  • Carries out debriefs of all staff and ensures that paperwork is accurately and fully completed
  • Carries out duties in accordance with Standard Operating Procedures (SOPs.)
  • Carries out security checks prior to the end of the shift
  • Assigns work to staff as required to support the workflow and daily metrics
  • Supports the development of a strong culture of health and safety practices and initiatives through the compliance with legislation and policy
  • Assists with the training of new associates to ensure they have the right knowledge to carry out tasks required
  • Assists the Shift Manager with tracking, trending and reporting of departmental metrics
  • Ensures vehicle and equipment defect reporting is completed to a high standard

Job Requirements/Qualifications

  • High school diploma or a bachelor’s degree in business management or administration
  • MBA is advantageous
  • Proficient in using Microsoft office or related software
  • In depth knowledge of the industry and regulations

Skills needed for this role

The Operations Supervisor must have the ability to multitask and delegate. He/She must have excellent oral and written communication skills and demonstrates the ability to work well under pressure and with tight deadlines. Having the ability to perform a wide range of duties and tasks and to delegate responsibilities and provide leadership and training to key personnel are also essential for this role.

Career Level


Job Specializations

Administrative, Operations