« Job Descriptions

Sales Administrator

The Sales Administrator provides support for sales representatives. He/She deals with customer requests, providing quotations, and information such as stock availability, delivery dates and prices. He/She act as the connecting piece between the customer and the Salesperson by doing things like processing orders, keeping track of customer information and providing post-sale customer service reports

Key Responsibilities

  • Answers customer queries
  • Supports the sales team and provides an important link between the salesperson and the client.
  • Speaks with customers via telephone, email and face to face
  • Chases up overdue payments and monitoring ongoing orders.
  • Coordinates the sale of company products by building relationships, performing sales discovery, and promoting products.
  • Monitors field hours of sales reps and organizes daily sales results to present to higher management.
  • Processes and sends out invoices
  • Develops and maintains a database that contains all of the important information for both current and prospective customers
  • Processes customers’ orders via phone, email, and online order form
  • Creates monthly, quarterly, and annual sales reports for management
  • Maintains and updates sales and customer records.

Job Requirements/Qualifications:

  • Bachelor’s degree in Business Administration, Marketing or related field
  • Successful previous experience as Sales Administrator for more than 3 years
  • Experience with industry software such as HubSpot CRM, Freshsales, or similar.
  • Proficiency in Microsoft OfficeSuite and CRM platforms
  • Advanced knowledge of administrative recordkeeping.

Skills needed for this role

The Sales Administrator must be tech-savvy and have a strong eye for detail in order to accurately maintain a database of customer information. He/She must have familiarity with sales reports and sales records, proficiency with word processing and spreadsheet software and must have excellent written and verbal communication skills.

Career Level

1-4 Years Experienced Employee

Job Specializations

Sales and Marketing