« Job Descriptions

Senior Account Manager

The Senior Account Manager serves as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth. He/She ensures clients derive maximum value from our services. He/She also prepares implementation plans and leads client on-boarding; present content strategy and annual plan.

Key Responsibilities

  • Manages multiple accounts and develops positive working relationships with all customer touch points
  • Cultivates relationships with clients to ensure their satisfaction with our products and services
  • Evaluates the processes in assigned business accounts with possible solutions when needed
  • Understands client needs and identifies new business opportunities within your portfolio.
  • Prepares campaign insights reporting, including analysis and research
  • Oversees other account managers and ensure sales goals are met
  • Participates in establishing productive solution and product direction
  • Provides input on new processes and workflows as needed
  • Contributes to the enhancement of the company’s revenue
  • Drives client retention, renewals, upsells and client satisfaction
  • Communicates and coordinates with internal teams to deliver solutions.

Job Requirements/Qualifications:

  • Bachelor’s degree in Business Administration, Marketing or related field
  • Successful previous experience as as Senior Account Manager and Sales Manager for more than 10 years
  • Knowledge of customer relationship management (CRM) software.
  • Knowledge of sales principles and skills to offer excellent customer services
  • Excellent and motivational communication skills
  • Proven experience in the delivery of solutions that are client-focused and based on the needs of customers

Skills needed for this role

The Senior Account Manager must have a dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business. He/She must have the ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations. He/She must have strong communication, customer service, and account management skills and be highly organized and accomplished at solving problems and closing deals.

Career Level


Job Specializations

Sales and Marketing