Team Leader

The Team Leader ensures a positive experience for the customer by coaching and managing other employees. He/She also assists with the execution of daily operations by overseeing staff training, team building exercises and performance reviews.He/She is well informed on the policies and expectations of the company and is usually promoted from within or has prior relevant experience.

Key Responsibilities

  • Develops and implements a timeline to achieve targets
  • Provides leadership, support, and guidance to facility management
  • Develops a well designed and motivating evaluation program
  • Participates in the development of area strategic plans, goals, and objectives, ensuring alignment with those of the region, division, and company
  • Delegates tasks to team members
  • Participates in the implementation of divisional and company initiatives and strategies
  • Monitors team performance and report on metrics
  • Addresses customer concerns in reference to products, services rendered or employee interactions
  • Conducts training of team members to maximize their potential

Job Requirements/Qualifications

  • An Associate’s degree in business administration, office management or a field related to the industry; Master’s degree in Business in preferred
  • Proven work experience as a Team Leader
  • Knowledge of the philosophy, mission, leadership, and planning needs of the organization preferred
  • Strong organizational skills to give the team direction
  • Sense of ownership and pride in your performance and its impact on the company’s success
  • Ability to effectively organize and manage multiple company initiatives and encourage coworkers to do the same

Skills needed for this role

The Team Leader must have a strong understanding of business goals and standards for customer service. He/She must have experience analyzing company needs, employee development and goal setting. Having the ability to communicate effectively with senior management and other departments is essential for this role.

Career Level

Managerial

Job Specializations

Administrative, Operations