The Technical Account Manager is responsible for managing all the technical aspects of a company’s relationship with its clients. He/She works closely with the business and sales account management team in order to win new business and increase sales.
Key Responsibilities
- Responds in a timely way to product-related inquiries
- Assists customers’ technical requests and take care of any technical issues
- Evaluates customer needs to suggest upgrades or additional features
- Demonstrates products to customers and explain how such products meet customers’ needs
- Deals with inquiries about commercial terms and conditions, returns and warranties, incentive programs and product information
- Informs and trains clients about products and their use
- Builds strong customer relationships, especially with key customer stakeholders and sponsors
- Maintains customer relationships and ensures customer satisfaction
- identifies and provides the support and services such customers will need so as to make productive and effective use of the products
Job Requirements/Qualifications
- Bachelor’s degree in IT, computer science, or related field of study
- Proven experience as a Technical Account Manager or other related roles for more than 5 years
- Excellent communication and interpersonal skills
- Ability to match client’s business requirements with product capabilities
- Excellent interpersonal skills that build positive relationships with other team members
Skills needed for this role
The Technical Account Manager must have good interpersonal skills since he/she will work with different members of the reseller team, including senior executives, sales and marketing managers, sales and customer service representatives. He/She must combine excellent product knowledge and presentation skills so that he/she can clearly communicate the benefits of reselling their company’s products.
Career Level
Managerial
Job Specializations
Customer Service