Technical Account Manager

The Technical Account Manager is responsible for managing all the technical aspects of a company’s relationship with its clients. He/She works closely with the business and sales account management team in order to win new business and increase sales.

Key Responsibilities

  • Responds in a timely way to product-related inquiries
  • Assists customers’ technical requests and take care of any technical issues
  • Evaluates customer needs to suggest upgrades or additional features.
  • Demonstrates products to customers and explain how such products meet customers’ needs.
  • Deals with inquiries about commercial terms and conditions, returns and warranties, incentive programs and product information
  • Informs and trains clients about products and their use
  • Builds strong customer relationships, especially with key customer stakeholders and sponsors
  • Maintains customer relationships and ensures customer satisfaction.
  • identifies and provides the support and services such customers will need so as to make productive and effective use of the products.
  • Job Requirements/Qualifications:

    • Bachelor’s degree in IT, computer science, or related field of study.
    • Proven experience as a Technical Account Manager or other related roles for more than 5 years
    • Excellent communication and interpersonal skills.
    • Ability to match client’s business requirements with product capabilities
    • Excellent interpersonal skills that build positive relationships with other team members

    Skills needed for this role

    The Technical Account Manager must have good interpersonal skills since he/she will work with different members of the reseller team, including senior executives, sales and marketing managers, sales and customer service representatives. He/She must combine excellent product knowledge and presentation skills so that he/she can clearly communicate the benefits of reselling their company’s products.

    Career Level

    Managerial

    Job Specializations

    Customer Service