« Job Descriptions

Transportation Manager

The Transportation Manager oversees the daily workflow, schedules, and assignments of transportation employees. He/She conducts performance evaluations that are timely and constructive. He/She is also responsible for directing, coordinating, planning and overseeing tasks and operations within an organisation involving transportation activities.

Key Responsibilities

  • Oversees the coordination and routing of shipments.
  • Directs activities related to dispatching, routing, and tracking of transportation vehicles, aircraft, or railroad cars.
  • Maintains and completes accurate records
  • Directs investigations to verify and resolve customer or shipper complaints.
  • Communicates effectively with clients and responding to their requirements.
  • Directs dispatching and routing activities and tracks transportation vehicles.
  • Ensures that all drivers and operators have the correct, up to date qualifications
  • Arranges repairs and routine maintenance
  • Ensures that customer difficulties or problems are investigated and resolved.
  • Books in deliveries and liaising with customers.
  • Negotiates and secures contracts with transportation providers and customers.

Job Requirements/Qualifications:

  • Bachelor’s degree in logistics, business administration, or a related field preferred.
  • Proven work experience as a Transportation Manager or similar roles
  • Experience working with union contracts and transportation-related government regulations.
  • Experience working with transport management systems and warehouse management software, such as FreightPath and Infoplus.
  • Strong supervisory and leadership skills.

Skills needed for this role

The Transportation Manager must have knowledge of transport methods, costs and benefits. He/she must be tactful, diplomatic and calm, especially when dealing with tired drivers and disgruntled customers. Having excellent geographical knowledge is also essential for this role.

Career Level


Job Specializations

Logistics, Supply Chain