« Job Descriptions

Customer Service Representative

Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.

Key Responsibilities

  • Opens and maintains customer accounts by recording account information
  • Resolves customer complaints via phone, email, mail, or social media
  • Recruits potential customers by recommending goods or services and demonstrating how they benefit the customer personally
  • Anticipates customer needs, following up with previous customers to offer reorders or additional services
  • Builds sustainable relationships and trust with customer accounts through open and interactive communication
  • Greets customers warmly and ascertain problems or reasons for calling
  • Resolves product or service problems by clarifying the customer’s complaint
  • Handles complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Job Requirements/Qualifications

  • High school diploma or equivalent; college degree preferred
  • Proven customer support experience or experience as a client service representative
  • Familiarity with all of the goods and services offered by the company
  • Basic knowledge of computer software and office systems

Skills needed for this role

The Customer Service Representative must be genuinely excited to help customers. She/He must be patient, empathetic, and passionately communicative. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Career Level

Less than 1 Year Experienced Employee

Job Specializations

Customer Service