Hospitality Manager

The Hospitality Manager is responsible for managing hospitality staff and ensuring that the day-to-day operations of the company’s hospitality department run smoothly. They make sure that everyone follows hotel policies and procedures, and maintain the standards and quality of the services provided.

Key Responsibilities

  • Recruits new staff and trains them according to hotel policies.
  • Produces and presents the monthly and quarterly reports and finances.
  • Evaluates the staff along with the Hotel Manager on the basis of performance and participation.
  • Checks the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
  • Improves guest satisfaction by providing extraordinary customer services.
  • Works closely and liaises with the client services team (reception) and other support staff departments i.e. secretaries, marketing, general office and security
  • Inspects the grounds, public areas and guest rooms for appearance and cleanliness

Job Requirements/Qualifications:

  • Bachelor’s degree in Hospitality Management, Business Administration or relevant field.
  • Previous experience in a similar role, ideally within banqueting, conferencing or a hotel environment
  • Good financial awareness and strong management skills
  • Minimum of 5 years of working experience in the Hospitality Department as a Hospitality Manager or a similar role.
  • Knowledge of Food Hygiene and Health & Safety

Skills needed for this role

The Hospitality Manager should know how the industry operates. He/She must have excellent communication and problem-solving skills, a strong leadership presence, and superior customer service skills. He/She should love working with people, because this exciting and challenging profession requires a lot of interaction with the general public, as well as personnel.

Career Level

Assistant Manager/Managerial

Job Specializations

Hospitality, Customer Service