Hotel Concierge

The Hotel Concierge acts as the first point of contact between guests and an organization. He/She is tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. He/She also assists guests with a variety of needs and helps them save time and ensure that things are as convenient and pleasant as possible throughout their stay.

Key Responsibilities

  • Responsible for greeting and welcoming guests
  • Acts as the point of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understands customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Acquires extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Arranges events, excursions, transportation etc. upon request from hotel residents
  • Answers the phone and make reservations, take and distribute messages or mail and redirect calls
  • Responds to complaints and find the appropriate solution

Job Requirements/Qualifications:

  • BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred
  • Familiarity with location, neighborhood, and local attractions, including restaurants, bars etc. Working knowledge of office software, point-of-sale, and phone systems
  • Ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy
  • Ability to suggest a wide variety of local and statewide attractions for guest entertainment

Skills needed for this role

The Hotel Concierge must have basic mathematical and calculator skills, follow through skills. He/She must have strong verbal and written communication skills as well as administrative skills. Having excellent organizational and multitasking skills are also essential for this role.

Career Level

1-4 Years Experienced Employee

Job Specializations

Hospitality, Marketing